Local: 903-683-2248
Toll Free: 800-992-4280
Cherokee County Electric Cooperative

Ways to help our members

Understand your energy costs

Our electric rate consists of two charges on your monthly bill: Wholesale Power Cost and Cherokee County Electric serivce charge, which includes a monthly minimum fee.  In addition, members you who live inside the city limits that use electricity provided by Cherokee County EC may be charged a franchise fee by the City.

    Learn more >> 

How to read your bill

Your electric bill covers the various costs of supplying safe, reliable electricity to your home.  So it's important to understand the information on your bill, such as usage and charges, meter readings, dates and other account details.

    See a breakdown of a sample bill >>

Payment Options


Make a payment whenever, wherever you're connected.

    Pay Now >>


Call to pay your bill through our 24-hour automated system at 844-326-5710 or 903-683-2248 during office hours to speak with a representative.

Recurring payment

Pay by recurring bank draft or credit card and never miss a payment.

    Learn more >>


Send your payment and bill stub to:

Cherokee County Electric Cooperative
P.O. Box 257
Rusk, TX 75785

In Person

Visit one of our two locations:

Rusk Office                                Chapel Hill Office
29880 HWY 69 N                      11022 HWY 64 E
Rusk, TX 75785                        Tyler, TX 75707

Accepted forms of payment

The power to make a difference

Whether you want to save money or are moved to protect the environment, Cherokee County Electric Cooperative can help. We provide tips and suggestions on how to improve energy efficiency at your home or business as well as offer safety tips, to help keep you, your family and your home safe.


Learn how to keep your family and home safe from electrical hazards

Indoor safety >>

Outdoor safety >>

Severe weather safety >>

Saving Energy in Your Home

Whether you’re interested in conserving energy or saving money, learn some simple steps you can take to be more energy-efficient at home.

Get energy-saving tips >>

Additional services

CCECA has several programs that can help our members.

    Energy assistance >>

    Levelized billing >>

    Critical care - medical priority >>

    Learn more >>

    See our Past Due Policy >>

Report an outage

In an emergency, call 911.

There are Four ways to report power outages.

1. Call 903-683-2248 24 hours a day, every day.

2. You can download our mobile app on your iPhone or Android smartphone and tap the “Outage Reporting” button on the app. Download the app today >>

3. Click on Outage Reporting on the navigation bar at the top of the page and follow the prompts. 

4.  Text your outage to 1-800-992-4280

Please keep trying until you have notified us of your outage by either of the ways.  Never assume that your neighbor has already reported the outage