Local: 903-683-2248
Toll Free: 800-992-4280

Ways to help our members

Understand your energy costs

Our electric rate consists of two charges on your monthly bill: Wholesale Power Cost and Cherokee County Electric serivce charge, which includes a monthly minimum fee.  In addition, members you who live cities that use electricity provided by Cherokee County EC may be charged a franchise fee by the City.

    Learn more >> 

How to read your bill

Your electric bill covers the various costs of supplying safe, reliable electricity to your home.  So it's important to understand the information on your bill, such as usage and charges, meter readings, dates and other account details.

    See a breakdown of a sample bill >>

Payment Options


Make a payment whenever, wherever you're connected.

    Pay Now >>


Call to pay your bill through our 24-hour automated system at 844-326-5710 or 903-683-2248 during office hours to speak with a representative.

Recurring payment

Pay by recurring bank draft or credit card and never miss a payment.

    Learn more >>


Send your payment and bill stub to:

Cherokee County Electric Cooperative
P.O. Box 257
Rusk, TX 75785

In Person

Visit one of our two locations:

Rusk Office                                Chapel Hill Office
29880 HWY 69 N                      11022 HWY 64 E
Rusk, TX 75785                        Tyler, TX 75707

Accepted forms of payment

Additional services

CCECA has several programs that can help our members.

    Energy assistance >>

    Levelized billing >>

    Medical priority >>

    Learn more >>

    See our Past Due Policy >>

Report an outage

In an emergency, call 911.

Outages may be reported 24 hours a day.  To report an outage please call 903-683-2248 or call the 24/7 Outage Hotline at 800-992-4280.

Remember to never assume your neighbor has already called the outage in.